Troubleshooting Tips

Make the most of the MDS website

We would like you to have the best possible experience as you browse the movementisorders.org website. We recommend that you use one of the following browsers for optimal viewing:

In addition, cookies and JavaScript must be enabled within the preferences section of your browser. 

Troubleshooting browser issues

If you are experiencing problems viewing the website, here is a list of potential solutions:

  • Verify that you are using the latest version of one of the above supported browsers
  • Ensure your IE or Firefox browser is not in Compatibility mode or Quirks mode.  It should be in Standards mode
  • Ensure cookies are enabled on your browser.  Note: Your firewall or network settings could be preventing the setting of cookies
  • Try another one of the supported browsers and see if the issue is resolved.  You may have a browser extension or plug-in that is causing a conflict with the website
     

If your troubleshooting does not resolve the issue, please email us with a screenshot of the issue along with information on the browser and version you are using (a screenshot of the browser information is preferred).

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